Privacy Policy

This privacy policy applies to Familyvibes E-Commerce Private Limited (Family Vibes)., including our subsidiaries and affiliates worldwide, including its other services and websites and applications such as www.familyvibes.in (collectively “Familyvibes E-Commerce Private Limited”, “we”, “our” or “us”). Familyvibes E-Commerce Private Limited puts great efforts in making sure that the personal data we process is safe and used properly, and that our data practices are accurately communicated to our website and app visitors, prospects, and customers (“users”, “you” or “your”).

This Privacy Policy describes how we collect, store, use and disclose personal data of Users who:
1. visit, shop or otherwise interact with our mobile application (“App”) and websites (such as https://www.familyvibes.com/ and its subdomains, blogs or other similar forums, online ads and content,surveys, emails, or other communications under our control (collectively, the “Services”).

Specifically, this Privacy Policy describes our practices regarding –

1. Data Collection

2. Data Uses & Business Purposes

3. Data Location

4. Data Retention

5. Data Disclosure

6. Cookies and Tracking Technologies

7. Communications

8. Data Security

9. Data Subject Rights

10. Return & Refund Policy

11. Shipping Policy

Privacy is important to us, and we are strongly committed to transparency and fairness in our data processing activities. Please read this Privacy Policy carefully and make sure that you fully understand and agree to our practices. Remember: you are not legally required to provide us with any personal data and may do so (or avoid doing so) at your own free will.

If you do not wish to provide us with your personal data, or to have it processed by us, please avoid any interaction with us or with our Services, or submit a request to exercise your rights as further explained in Section 9 below but please keep in mind that limiting our processing may also result in us not being able to provide you the ability to use our Services, or with the best user experience when using our Services.

1. Data Collection

When we use the term “personal data” (or personal information under certain data protection laws all applicable in India, in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated, de-identified or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.

Specifically, we collect the following categories of Personal Data:

Category & Examples

Identifier
Name, postal address, phone number, email address, IP address, device identifier or other similar identifiers

Customer Records information
Bank account details, credit or debit card information (such as the 4 last digits of the credit card number, expiration date, CVV, credit card type), payment preferences, or other financial information such as your account details at payment processing services such as PayPal (if applicable).

Commercial information
Purchase history on our Services, or consuming histories or tendencies or other financial information

Internet or other similar network activity
Browser history and information on your interaction with our Site recorded by log files, cookies, pixels, device fingerprinting, operating system, and account access.

Geolocation data
Location data including non-precise geolocation data (such as location derived from an IP address or data that indicates a city or postal code)

Images
Images you upload on our Services, that include Content Information, as described below.

Client Relationship Manager (CRM) and prospective clients’ information
Contact details you provide us with, content of your communications with us, as well as any needs, preferences, attributes, and insights relevant to the potential engagement

To the extent that any of the foregoing solely relates to a non-human entity, we will not regard it as personal data, and this Privacy Policy will not apply to it.

We may obtain the categories of personal information listed above from the following categories of sources:

Directly from you: You may provide us with Personal Data when you choose to use our Services, make apurchase through our websites, request information from us or contact us for any other reason, including via email or through our chat. In addition, our Services enable you to select and upload Images, either independently from your device, or through linking your account on other websites or social media (such as your Facebook or Google accounts), and once linked we will gain limited access to certain data and Imageson such linked account(s). When you first install the App, you will be asked whether you permit the in App access to specific photos or to your entire camera roll. If you grant access to the camera roll, we scan all your images your camera roll and collect and process information on the characteristics of images that you have in your camera roll, such as the image setting (e.g., sunset, indoor, party), the posture, location and characteristics of faces or other face parts that appear in an image (e.g. are people’s eyes open or shut), and the number, estimated age and gender of people in the image (“Content Info- rmation”). We use Content Information to recommend images from your camera roll that we think may look good printed on Family Vibes. For more details on where and how we store your personal data, please see Section 3 (Data Location) and Section 5 (Data Disclosure) below. This identification process is conducted on your device. We do not collect or retain any biometric information or biometric identifiers from your images.

Data automatically collected or generated: When you interact with or use our Services,we may collect certain technical data about your device (such as your operating system, IP address, device identifier browsing history, purchase history etc.) We collect or generate such data either independently or with the help of our Service Providers (as detailed in Section 5 below), including through the use of “cookies” and other tracking technologies (as further detailed in Section 6 below).

Data received from third party services: Our Services may be used in connection with third party services,sites, and mobile applications. If you use our Services with or through such third parties, we may receive Personal Data about you from such third, parties. Please note that when you directly engage with such third-party services, sites and mobile applications, any aspect of that engagement that is not directly related to the Services and directed by Family Vibes is beyond the scope of Family Vibes’Terms and this Privacy Policy, and their own terms and privacy policies will govern your use of those services.Please note that we use analytics tools (including Google Analytics) to collect data about the use of Services such as howoften Users visit or use the Services, which pages they visit and when, and which website, ad or e-mail message brought them there. You can find more information about how Google collects information and how you can control such use at https://policies.google.com/technologies/partner-sites.

2. Data Uses & Business Purposes

We use your Personal Data as described in Section 1 as necessary for the performance of our Services (“Performance of a Contract”); to comply with our legal and contractual obligations (“Legal Obligations”); and to support our legitimate interests in maintaining and improving our Services, e.g., understanding how our Services are used and how our Services, campaigns and other activities are performing; gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer Services and technical support; and protecting and securing our Services, ourselves and the organizations and individuals we engage with (“Legitimate Interests”).

If you reside or are using the Services in a territory governed by privacy laws which determine that “consent” is the only or most appropriate legal basis for the processing of personal data as described in this Privacy Policy (either in general, based on the types of personal data you expect or elect to process or have processed by us or via the Service, or due to the nature of such processing) (“Consent”), your acceptance of our Terms of Service and of this Privacy Policy will be deemed as your consent to the processing of your Personal Data for all purposes detailed in this Privacy Policy, unless the applicable law requires a different form of consent. If you wish to withdraw such consent, please contact us at familyvibesindia@gmail.com.

Specifically, we collect the following categories of Personal Data for the following purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):
Services Users
Purpose & Legal basis for processing

To facilitate, operate, enhance, and provide usage of our Services

Performance of a Contract
Legitimate Interests
To authenticate the identity of our Users, and to allow them to access and use our Services

Legitimate Interests
Performance of a Contract
To provide our Users with assistance and support

Legitimate Interests
Performance of a Contract
To develop, customize and improve the Services and our Users’ experience, based on common or personal preferences,
experiences, difficulties and feedback.

Performance of a Contract
Consent
Legitimate Interests
To accurately crop the Images, you upload through the use of facial recognition software (solely for such purpose)

Performance of a Contract
Consent
To contact our Users with general or personalized service-related messages (such as password-retrieval or billing); or with
promotional messages (such as newsletters, special offers, new features etc.); and to facilitate, sponsor and offer certain events
and promotions

Performance of a Contract
Legitimate Interests
Consent
To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud,
error or any illegal or prohibited activity

Performance of a Contact
Legitimate Interests
Legal Obligations
To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-
personal), which we or our business partners may use to provide and improve our respective services or for any other business
purpose

Legitimate Interests
To comply with our contractual and legal obligations and requirements, and maintain our compliance with applicable laws, regulations and standards

Performance of a Contract
Legitimate Interests
Legal Obligations

3. Data Location

We and our authorized Service Providers (defined below) maintain, store and process Personal Data in India, and other locations as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.

While privacy laws may vary between jurisdictions, Family Vibes and its affiliates and Service Providers are each committed to protect Personal Data in accordance with this Privacy Policy, customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction from which such data originated.

4. Data Retention

We may retain your personal data for as long as it is reasonably necessary to provide you with the ability to use our Services, shop and offerings and to maintain and expand our relationship; to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (e.g. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with applicable laws and regulations.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether those purposes can be achieved through other means, as well as applicable legal requirements.

When using the Services – Images will be retained until your account has been terminated, either by us or by you. Any Images which have been uploaded to the Services but were not eventually chosen to be printed on tiles will be automatically deleted, after certain days from the day you have uploaded the Image(s).

You may ask us to delete any Personal Data, including Images you have uploaded to the Services, by sending us an email as stated in Section ‎9 below. We may delete any data or Images from our systems, without notice to you, including once we deem it no longer necessary for the purposes set forth in this Privacy Policy. We may also retain your data in an anonymized form.

Please note that unless required by applicable law, we will not be obligated to retain your data for any period and are free to securely delete it for any reason and at any time, with or without notice to you.

Please also note that we do not retain your payment information, it is transferred directly to the relevant Service Provider. We only retain a token of such payment information (which cannot be used to reidentify it) and the chosen payment method, as it is required for your continuous payment of our Services subscriptions.

If you have any questions about our data retention policy, please contact us at:Familyvibesindia@gmail.com.

5. Data Disclosure

We may disclose your Personal Data in the following instances:

Legal Compliance: in exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations, with or without notice to you. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and Services.

Service Providers: we may engage selected business partners, third-party companies and individuals, affiliates, subcontractor, and sub-processors (collectively “Service Providers”) to perform services complementary to our own (e.g., manufacturing, printing, and shipping services, payment processing, IT and system administration services, data backup, security and storage services, data analytics, marketing etc.). These Service Providers may have access to some, or all your Personal Data processed by us, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.

Sharing your Feedback or Recommendations: If you submit a public review or feedback, note that we may (at our discretion) store and present your review to other users of our Services. If you wish to remove your public review, please contact us at Familyvibes@gmail.com. If you choose to send others an e-mail or message inviting them to use the Services, we will use the contact information you provide us to automatically send such invitation e-mail or message on your behalf. Your name and e-mail address may be included in the invitation e-mail or message.

Protecting Rights and Safety: we may share your Personal Data with others if we believe in good faith that this will help protect the rights, property, or personal safety of Family Vibes any of our Users or any members of the general public.

Third-Party Websites and Services: our Services may include links to third-party websites, and integrations with third-party services. Such websites and third-party services, and any information you process, submit, transmit or otherwise use with such websites and third-party services, are beyond the scope of Family Vibes’ Terms and Conditions and Privacy Policy and will therefore be governed by such third-party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such websites and third-party services.

Family Vibes Subsidiaries and Affiliated Companies; Change of Control: We share Personal Data internally within our group companies, for the purposes described in this Privacy Policy. In addition, should Family Vibes or any of its affiliates undergo any change in control or ownership, including by means of merger, acquisition, or purchase of its assets, or will be found eligible for a governmental grant, your Personal Data may be shared (to the extent necessary and customary) with the parties involved in such an event. If we believe that such an event might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.

Additional Sharing: we may share your personal data in additional manners, pursuant to your request or explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.

When we disclose Personal Data for the purpose listed above, we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Data confidential and not use it for any purpose except fulfilling the contract.

6. Cookies and Tracking Technologies

Our Services utilize “cookies”, anonymous identifiers, pixels, container tags and other technologies in order to provide and monitor our Services, to ensure that they perform properly, to analyze our performance and marketing activities, and to personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall personal data, such as an IP address, as indicated by a User.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or to block or remove cookies altogether

To learn more about our practices concerning cookies and online tracking, please visit our Cookie Policy.

7. Communications

We engage in service and promotional communications, through social media, e-mail, phone, surveys, SMS and notifications.

Service Communications: we may contact you with important information regarding our Services. For example, we may send you notifications (through any of the means available to us) of order summaries and shipping updates, to remind you to make your monthly/yearly purchase when you have paid a subscription (e.g., the “moments” feature), to inform you of changes or updates to our Services, billing issues, etc. You can control your communications and notifications in accordance with the instructions included in the communications sent to you. Please note that you will not be able to opt out of receiving certain service communications which are integral to your use (like shipment updates or billing notices payment issues etc.).

Notifications and Promotional Communications: we may send you messages and notifications about new features, surveys, offerings, events and special opportunities, and any other information we think our Users will find valuable. We may provide such notices through any of the contact means available to us (e.g., SMS, mobile notifications or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms. Furthermore, we may send you promotions and marketing materials about our other services and products. Please note that we may use photos from previous orders or your abandoned cart to send you personalized emails. Photos used for this purpose will be saved and deleted in accordance with our data retention practices described in Section 4 above.

If you wish not to receive such promotional communications via SMS, notifications or e-mail, you may notify Family Vibes at any time by e-mailing us at Familyvibesindia@gmail.com or by following the “unsubscribe”, “stop” or “change e-mail preferences” instructions contained in the promotional communications you receive.

8. Data Security

In order to protect your Personal Data held with us and our Service Providers, We and our Service Providers implement systems, applications and procedures to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. These measures provide sound industry-standard security, however, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third parties

Questions, Concerns or Complaints: if you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your personal data held with us, or if you wish to make a complaint about how your personal data is being processed by Family Vibes you can contact us at Familyvibesindia@gmail.com.

9. Data Subject Rights

Individuals have rights concerning their Personal Data. Please contact us by e-mail at: Familyvibesindia@gmail.com if you wish to exercise your privacy rights under any applicable law. Such rights may include (to the extent available to you under the laws which apply to you) the right to know/request access to (specific pieces of personal data collected; categories of personal data collected; categories of sources from whom the personal data was collected; purpose of collecting personal data; categories of third parties with whom we have shared personal data), to request rectification or erasure of your personal data held with Family Vibes, or to restrict or object to such personal data’s processing, or to obtain a copy or port such personal data, or the right to equal services and prices (e.g. freedom from discrimination)

10. Return & Refund Policy

We offer our esteemed customers the privilege to return or exchange products – not just in case of faulty products, but also if we fail to meet our customers’ expectations. Customer Delight is our motto – our team carefully inspects all products to meet our beloved customers’ expectations.

In cases where the customer is found to betaking unceremonious advantage of such a privilege, Family Vibes reserves the right to not accept the return or exchange from the customer.

WHAT IF I RECEIVED PRODUCTS IN BAD CONDITION?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9153304000 or email us at familyvibes@gmail.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back.

You can return almost all the products which are not used and are in original condition.

Please send an email on familyvibes@gmail.com within 30 days of delivery, with the reason for return. Our team will arrange a reverse pickup for you, provide the pin code is serviceable by our logistics partners for a reverse pickup, most of the locations are covered by our logistics partners.

In case your location is not serviceable by our logistics partners for a reverse pickup you will have to ship the product yourself. For the return shipping address please write to us. Ship the package using a traceable source(i.e., DTDC, Blue dart, Aramex, etc.). We are not responsible for products lost or damaged in shipping.

WHAT IS THE RETURN PROCESS?

Once you applied for a return, our customer care team will respond to you with an RMA number. We may email you a return label which needs to be pasted on the outer packaging. You need to pack the product in the way it was delivered in tamper-proof packaging. Please ensure that all tags, invoices, etc. are intact. Please note if the tag is removed/tampered we might not accept the return. Hand over the same to the courier boy who would come to pick it up and ensure to get a receipt from him.

Once the product is delivered to us, we will perform a quality check, if the quality check is approved, we will process your replacement or refund.

Please note, if the item is returned because you did not like it or ordered it in error, the amount will be refunded in the form of an E-voucher or coupon which can be used on your next order with us.

You can also choose an equivalent amount of money in the form of replacement, coupon, other product, or cheque/online bank transfer within 3 – 7working days.

CANCELLATION OF ORDER

You can cancel the order before dispatch of the product by sending us an email on familyvibes@gmail.com or call us on +91 9153304000. The order shall be accepted for cancellation and a full refund shall be made in the same model to the customer.

For any clarifications or special cases please feel free to contact us at familyvibes@gmail.com.in or +91 9153304000. we will try to help you our best. All returns & refunds are subject to the discretion of Family Vibes(Familyvibes Ecommerce Private Limited), we are customer oriented.

11. Shipping Policy

What are the delivery charges?

We offer free shipping across India for orders above ₹ 300.

What is the estimated delivery time?

Most of the products are delivered in 1-7 Days from the order date.

Sometimes, the delivery may take longer due to bad weather, flight delays, political disruptions, and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

How will the delivery be done?

We ship through known and reputed logistics partners like FedEx, Bluedart, Delivery, Ecom Express, India Post etc.

What pin codes do you ship to?

We ship across India, no restrictions.

We prefer shipping through major partners like FedEx, Bluedart, Delhivery, Ecom Express but if these service providers are not present in your location, we will ship it through India Post.

Can I expect delivery on all days of the week?

We ship 6 days of the week. We do not process orders on Sundays & on National Holidays unless it is the festive season. You can expect delivery of your order on any of the business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Are there any hidden costs (sales, taxes, octroi, etc)?

There are no extra taxes or hidden costs. The price tags with the products hold final price including everything. You will pay what you will see!

How do I track my order?

We notify our customers via confirmation email within twenty-four hours of dispatching. The shipping confirmation email will have the couriers tracking number and the link of tracking.

Do you ship internationally?

Yes, we do ship internationally. For international shipping, the rates would be applicable as per DHL & FedEx, our logistic partners and the duties to be levied as per the delivery country’s duty structure. This will be added to the prescribed MRP.

If you have additional questions or require more information about our Shipping Policy, do not hesitate to contact us through email at familyvibesindia@gmail.com

Please be advised that deleting your personal data stored with Family Vibes will adversely affect your use of our Services

Please also note that some of your Personal Data may be processed by other parties acting as ‘data controllers’, such as Facebook and Google. For any requests to exercise such rights with respect to such parties’ processing activities, please contact the relevant party directly.

When you ask us to exercise any of your rights under this Privacy Policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure of Personal Data relating to other individuals, and to ask you to provide further information to better understand the nature and scope of data that you wish to access or have deleted etc. Such additional data will be then retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request, or proof of request fulfillment), in accordance with Section 4 above. We may redact from the data which we will make available to you any personal data related to others.