Refund/Cancellation Policy

WHAT IS THE REFUND PROCESS?

Once you applied for a return, our customer care team will respond to you with an RMA number. We may email you a return label which needs to be pasted on the outer packaging. You need to pack the product in the way it was delivered in tamper-proof packaging. Please ensure that all tags, invoices, etc. are intact. Please note if the tag is removed/tampered we might not accept the return. Hand over the same to the courier boy who would come to pick it up and ensure to get a receipt from him.

Once the product is delivered to us, we will perform a quality check, if the quality check is approved, we will process your replacement or refund

Please note, if the item is returned because you did not like it or ordered it in error, the amount will be refunded in the form of an E-voucher or coupon which can be used on your next order with us.

You can also choose an equivalent amount of money in the form of replacement, coupon, other product, or cheque/online bank transfer within 3 – 7working days.

CANCELLATION OF ORDER

You can cancel the order before dispatch of the product by sending us an email on familyvibes@gmail.com or call us on +91 9153304000. The order shall be accepted for cancellation and a full refund shall be made in the same model to the customer.

For any clarifications or special cases please feel free to contact us at familyvibes@gmail.com.in or +91 9153304000. we will try to help you our best. All returns & refunds are subject to the discretion of Family Vibes(Familyvibes Ecommerce Private Limited), we are customer oriented.